Posted on 2021-09-15
Primetech Technology Limited

Deskside Support (Government)

Primetech Technology Limited


We are currently seeking Full-time Deskside Support which worked for Government Offices. The position will be responsible for providing routine technical support and to ensure the functions are operated efficiently.


• Handle all Level 1 service related calls and if needed escalate to Level 2/3 support
• Respond to requests for technical assistance via mail, in person and phone
• Provide on-site installation, maintenance, upgrade and relocation services on desktop hardware, peripherals and applications
• Assist in identifying user requirements on computer hardware & software and IT accessories.
• Diagnose and resolve technical hardware and software issues
• Follow standard help desk procedures & processes
• Track and route problems and requests and document resolutions
• Strong Microsoft Operating System installation and troubleshooting skills
• Involvement in the deployment of new hardware and office moves


• Higher Diploma in Information Technology or equivalent
• 1 - 3 year working experience on IT Services or Engineering would be advantage
• Working experience in government would be advantage
• Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise
• Holder of MCP / MCTS is a plus

We welcome fresh graduate students and offer stable career progression, candidates with higher qualification will consider as other senior position.

Interested parties please send your CV to [via CTgoodjobs Apply Now ]

More job information
Job Function
Employment Term
  • Contract
  • Temporary
  • Full-time
  • 0 year - 3 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Degree
Require to Travel
  • No travel
  • 5-day week