Deskside Team Supervisor – Tung Chung

Responsibilities:

You will work closely with the Deskside Team to support the followings: 

• Assist in monitoring a team of Deskside Specialist to ensure services are delivered to meet customer business and contractual needs
• Supervise, maintain and improve the quality of Deskside Specialists, ensure the standards and delivery of services as defined with agreed service levels and/ or contracts
• Ensure the service delivery to meet customer project needs by managing the staff resources/ rosters, giving guidance to ensure procedural compliance and occasionally demonstrate the service/ operation delivery in person by leading by examples
• Provide leadership, management and interpersonal communication necessary to inspire, lead and direct the team to deliver the End-User Services
• Drive effective delivery of day-to day support to the end users as per contractual agreement
• Provide accurate Root Cause Analysis, Action Plans and timely follow through in support of client’s problem management process
• Being mentor and share very strong customer service mindset with focus on achieving operational efficiency for end user IT service delivery
• Build relationships with team members that fosters collaboration and partnerships to drive better strategies, processes and final product to the customer

Requirement:

• Bachelor Degree or Higher Diploma in Information Technology or relevant fields
• Solid knowledge (preferably L1, L1.5+ Level will be in high advantage, with >5 years’ experience) in IT operation in fast paced dynamic and demanding enterprise environments (Managed Services support or Contact Centre preferred)
• Minimum 2-3 years managing a team of 10 staff
• Ability to handle multiple assignments in a fast-paced environment
• Strong customer service and detailed mind, assertive and result-oriented; able to follow through tasks until completion independently
• Demonstrated high degree of maturity & sense of responsibility
• Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
• Proficiency in MS Office applications; with ITIL and Microsoft related certifications is definitely considerable in priority

We offer 5-day week, public holidays, medical benefits, excellent career opportunities, considerable remuneration to the right candidates.

“If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.