Job ref no.: CT3116513-01#2289

Desktop Engineer / IT Administrative Assistant (Finance, Central area)

Classy Wheeler

Desktop Engineer

Responsibilities

  • Provide technical support/solutions for end user computing technology and equipment
  • Front-line problem support, prioritization and fixing, collaborating with technology teams and local vendors
  • Provide high quality administration support on Microsoft Windows environment
  • Perform level 2-3 hands-on desktop support, troubleshooting and configuration
  • Define and maintain the Windows desktop standard build, documentation and procedures
  • Responsible for computer deployment and ensure the Windows patching level up to date
  • Provide IT support during BCP, conduct desktop products evaluations
  • Co-ordinate with external vendors on hardware / software inquiries and maintenance
  • Ticketing system to record and update all user requests and reported problems in a timely manner
  • Establishing baseline images on operating systems not limited to Windows 7 and Windows 10
  • Manage the lifecycle of endpoints though activities not limited to patching, hardening, testing and validating with existing/new technologies deploy to an endpoint
  • Provide Level 2 support
  • Perform ad-hoc duties as required

IT Administrative Assistant

Responsibilities

  • Support the end to end IT procurement process and related clerical work
  • Maintain IT inventory control
  • Assist with the general support for day-to-day delivery activities including the on-site vendors
  • Vendors, Contracts and IT (software and hardware) Assets Management
  • Specific Duties & Responsibilities
  • Responsible for IT procurement, placing and expediting orders for supplies, verifying receipt of supplies
  • Work with Finance department to settle the IT invoices and IT asset inventory management
  • Communicating with vendors for product details or price questions, negotiating contracts to get the desired pricing
  • Maintain supplies inventory by checking stock to determine inventory level
  • Assist IT team to manage user windows and application accounts, documentation, accounts provisioning and de-provisioning and house keeping
  • Perform ad-hoc duties as required

Job Requirements

Desktop Engineer

Requirements

  • Bachelor in Computer Information Systems or related disciplines
  • Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician would have a definite advantage
  • 5-year hands-on desktop engineering experience in a Banking, Finance, Accounting institution or any other regulated industry sector
  • Proficient in Windows, MS Desktop Applications, Adobe Product, Anti-Virus, MDM, MS O365, Bitlocker, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system
  • Experience with administering and managing AD Group Policies
  • Experience with PC cloning process, maintenance of images, and PC migrations
  • Positive "can-do" attitude, proactive, independent, self-motivated, result-oriented and able to work with challenges and continually keeps up to date with new technologies and adapt to fast changes.
  • Good command of English and Chinese (Putonghua is an advantage).
  • Good interpersonal skills, telephone manner and service attitude

IT Administrative Assistant

Requirements

  • Bachelors in Business Administration or related disciplines
  • Proficiency in MS Office (including Chinese word processing)
  • 4 year’s prior work experience in corporate or client facing environment
  • At least 2 years of clerical and administrative work experience (preferably gained in IT field)
  • Good interpersonal skills and capability to work with all levels of people
  • Attention to detail and solid organization skills, including multitasking and time management
  • Analytical and detail oriented
  • Good command of English and Chinese (Putonghua is an advantage).

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More job information
Job ref no. CT3116513-01#2289
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Degree