Job ref no.: CT3116508-01#1141

Desktop Support Analyst (Associate / Sr. Associate)

Mainstay Asia Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan

Our client, a securities firm is looking for a Desktop Support Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a financial services environment.

 

Responsibilities:

  • Desktop and peripheral hardware support, application support, network connectivity and remote connectivity. 
  • 1st/2nd line support (capable of root cause analysis)
  • Remote branch support using Remote Assistance
  • Active Directory user starter/leaver process
  • Customer facing, support of internal staff, VIPs
  • Maintenance and support of desktops, laptops, Blackberry’s
  • Ensuring that all desktop systems are in line with all SLAs without delay or issues

Requirements:

  • Bachelor's Degree in Information Technology, Computer Science or equivalent
  • Preferably with hands-on technical support experience in Windows environment, Active Directory, Exchange e-mail, mobile devices, and remote desktop user support in a corporate network environment
  • Experience in supporting Market Data applications  (such as Reuters or Bloomberg) is an advantage
  • Demonstrate excellent written and verbal communication skills in both English and Chinese
  • Ability to communicate technical issues to non-technical people
  • Ability to negotiate and solve conflict

If you are interested in this opportunity please send your CV in Word Format to clara (at) mainstayasia.com and put “Desktop Support Analyst " in the subject heading. Personal data collected will be used for recruitment purposes only and in accordance with our Data Policy Statement (“Privacy Statement").

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116508-01#1141
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • Degree