Job ref no.: CT3116508-01#1141

Desktop Support Analyst (Associate / Sr. Associate)

Mainstay Asia Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan

Our client, a securities firm is looking for a Desktop Support Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a financial services environment.



  • Desktop and peripheral hardware support, application support, network connectivity and remote connectivity. 
  • 1st/2nd line support (capable of root cause analysis)
  • Remote branch support using Remote Assistance
  • Active Directory user starter/leaver process
  • Customer facing, support of internal staff, VIPs
  • Maintenance and support of desktops, laptops, Blackberry’s
  • Ensuring that all desktop systems are in line with all SLAs without delay or issues


  • Bachelor's Degree in Information Technology, Computer Science or equivalent
  • Preferably with hands-on technical support experience in Windows environment, Active Directory, Exchange e-mail, mobile devices, and remote desktop user support in a corporate network environment
  • Experience in supporting Market Data applications  (such as Reuters or Bloomberg) is an advantage
  • Demonstrate excellent written and verbal communication skills in both English and Chinese
  • Ability to communicate technical issues to non-technical people
  • Ability to negotiate and solve conflict

If you are interested in this opportunity please send your CV in Word Format to clara (at) and put “Desktop Support Analyst " in the subject heading. Personal data collected will be used for recruitment purposes only and in accordance with our Data Policy Statement (“Privacy Statement").

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More job information
Job ref no. CT3116508-01#1141
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • Degree