Job ref no.: CT3118201-01#8304

Desktop Support Analyst - MNC - 20-35k

Morgan McKinley

Our client is a MNC Company in Hong Kong. To cope with its expansion across the region, they are looking for a seasoned Desktop Support Analyst candidate to help bring the company to next level.



  • Provide full life cycle management of all escalated incidents, requests and problems including system installation, configuration, relocation and maintenance, troubleshooting research, investigation, isolation and resolution
  • Update and manage of all escalated tickets in accordance with local, regional and global Customer Services standards and processes
  • Hardware administration (desktop build and installation, troubleshooting and support etc.)
  • Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
  • Management of peripheral equipment and inventory (Smartphones/loan laptop pool) with associated procedures, configuration and user set-up
  • Provide backup support for audio visual/video conference events
  • Other duties and projects as required


  • 2-3 years' experience in as a Desktop Support analyst
  • Strong desktop PC, laptop, printer and iPhone hardware support and maintenance knowledge including imaging, parts replacement and configuring PCs
  • Good knowledge of latest smartphone devices (hardware and OS) and the way they are set up and configured.
  • Excellent command of written and spoken English, Cantonese and Mandarin.

To apply online please click the Apply Now button below. For a confidential discussion about this role please contact Debby Lau on +852 3907 3923.

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More job information
Job ref no. CT3118201-01#8304
  • 20,000 - 35,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 5 years
Career Level
  • Middle management level
  • Degree