We are working with a global investment to bank to hire a Desktop Support Engineer. This is a golden opportunity to advance your career into the investment banking industry. The successful candidate will be a highly motivated individual with strong English communication skill and desktop support background in a multinational business environment.
Duties & Responsibilities:
Provide on-site technical support for desktop PCs – both software and hardware
Set up computers and install software systems
Support in-house applications and market data
Perform basic hardware moves and changes
Record and manage all incidents and client requests in ticket-tracking system
Ensure timely resolution of issues
Report to managers of project progress, significant problems and expected delays
Provide other IT-related support which includes off-hour support
Test applications before rollout
Documentation of products and processes
Degree holder in Computer Science or relevant discipline
At least 2 to 5 years working experience in the IT industry
Experience in customer service delivery, preferably with trading floor/ investment banking support
In-depth knowledge in supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
Basic understanding of network and server-side infrastructure
Experience in project execution
Solid understanding of Intel based PC hardware/peripherals
Experience in market data support an advantage
Able to make sound decisions following approved procedures in a fast-paced environment
Able to effectively manage multiple tasks occurring simultaneously
Good Command of both written and spoken Chinese and English
Candidates with less experience will be considered for IT Support Engineer
To apply, please send your CV to alfa at endeavourasia.com or call 3956 1828.
Endeavour Search specializes in the recruitment and placement of high quality talents in key positions within the IT, Digital/UX, Management Consulting, Industrial, Medical/Healthcare, FMCG and HR functions.
Our comprehensive regional network and specialized database allows us to perform targeted and accurate searches, covering the Asia Pacific region with our core focus on Hong Kong, China and Singapore.