Job ref no.: CT3114388-01#4138

Desktop Support Engineer

Robert Walters

Robert Walters 46 reviews -Hong Kong Salary
Very attractive

Hong Kong

Heather Granados

Join a highly respected, international bank as a Desktop Support Engineer.

Direct Responsibilities

Responsible for desktop software & hardware support and work with service providers in case of hardware failure.

To install and test PC peripherals as requested by users according to the bank standard.

To follow up procurement & delivery of hardware/software that’re required by users.

To install software/application according to user requirements or application installation procedure, and act as the first line support of software & applications.

To co-ordinate & liaise with other IT teams for network connection of desktop equipment.

To provide relocation services on IT desktop equipment.

To maintain up-to-date hardware inventory.

To administrate Windows user account.

To satisfy all administrative requirements of the position.

To update SAP for procurement & fixed assets control.

To deploy latest Security Patches

To support VC and voice recording playback

Contributing Responsibilities

Direct contribution to operational permanent control framework.

Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan

Comply with regulatory requirements and internal guidelines

Contribute to the reporting of all incidents according to the Incident Management System


Technical & Behavioral Competencies

Good working knowledge of Windows 7/10, MS Office 2010/2016, Lotus Notes, Outlook

Good skill in desktop hardware and software problem resolution


Good spoken English and Cantonese

Good written English

Good interpersonal communication skill

Specific Qualifications (if required)


Over 3 yrs working experience in a banking environment

Interested parties please click Apply Now

Heather Granados

+852 2103 5368


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More job information
Job ref no. CT3114388-01#4138
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • N/A