Job ref no.: CT3116348-01#2620

Desktop Support Engineer

TSG Search Group Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Our Client is an international firm in financial services, they are looking for a Desktop Support Engineer to join in their regional team.


Job Responsibilities:

  • Provide technical support/solutions for end user computing technology and equipment
  • Front-line problem support, prioritization and fixing, collaborating with technology teams and local vendors
  • Provide high quality administration support on Microsoft Windows environment
  • Perform level 2-3 hands-on desktop support, troubleshooting and configuration
  • Define and maintain the Windows desktop standard build, documentation and procedures
  • Responsible for computer deployment and ensure the Windows patching level up to date
  • Provide IT support during BCP, conduct desktop products evaluations
  • Co-ordinate with external vendors on hardware / software inquiries and maintenance
  • Ticketing system to record and update all user requests and reported problems in a timely manner
  • Establishing baseline images on operating systems not limited to Windows 7 and Windows 10
  • Manage the lifecycle of endpoints though activities not limited to patching, hardening, testing and validating with existing/new technologies deploy to an endpoint
  • Provide Level 2 support
  • Perform ad-hoc duties as required


Job Requirements:

  • Diploma in Computer Information Systems or related disciplines
  • Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician would have a definite advantage
  • 3-year hands-on desktop engineering experience in a Banking, Finance, Accounting institution or any other regulated industry sector
  • Proficient in Windows, MS Desktop Applications, Adobe Product, Anti-Virus, MDM, MS O365, Bitlocker, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system a
  • Experience with administering and managing AD Group Policies
  • Experience with PC cloning process, maintenance of images, and PC migrations
  • Positive "can-do" attitude, proactive, independent, self-motivated, result-oriented and able to work with challenges and continually keeps up to date with new technologies and adapt to fast changes.
  • Good command of English and Chinese (Putonghua is an advantage).
  • Good interpersonal skills, telephone manner and service attitude


Interested parties please send your detailed CV with current and expected salary to dani.chan(a)

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More job information
Job ref no. CT3116348-01#2620
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip