Posted on 2021-10-09
Hang Seng Bank Limited

Digital and Branch Services Manager

Hang Seng Bank Limited

Wealth and Personal Banking - Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our branch network as Digital and Branch Services Manager.


Principal responsibilities

  • Mange queue and provide customer services in bank hall through efficient and customer-friendly services
  • Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
  • React proactively to customers’ requests and ensure service level is in line with bank standards
  • Handle customers issues and escalate when appropriate according to supervisor’s guidance
  • Assist branch in achieving sales targets through referrals or cross-selling
  • Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines



  • University degree / Associate degree / Higher diploma holder; or HKCEE / HKDSE with minimun of 2-year relevant frontline customer services work experience
  • Tech savvy and keen on developing digital knowhow and understanding of the latest digital and mobile technologies and trends in the market
  • Strong service orientation with good interpersonal and communication skills
  • Self-motivated, attentive to detail, eager to learn with positive attitude
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


Work location will be subject to change and to be decided by Line Management upon joining

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree