Job ref no.: CT3119120-01#0171
Hang Seng Bank Limited

Digital Banking Manager / Assistant Digital Banking Manager - Personal e-Banking and Mobile

Hang Seng Bank Limited

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are seeking high calibers to join our team as Assistant Digital Banking Manager - Personal e-Banking and Mobile.


Principle Responsibilities:

  • Formulate/develop digital strategies to drive the next generation of digital banking
  • Lead/coordinate the implementation of key digital initiatives including digital platform migration project
  • Research and design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web/chatbot as a result to deliver ambitious growth in digital traffic and usage
  • Work closely with a wide range of stakeholders including product owners, technical teams, legal, compliance and external vendors to design and deliver quality services through digital channels
  • Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions



  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of five years' experience in digital project management and implementation, candidates with less experience will be considered for the post of Assistant Digital Banking Manager
  • Keen interest in latest mobile, web and chatbot technologies and trends
  • Knowledge on mobile application platforms/mobile web/web/chatbot and experience of P2P payment or application development project would be an advantage
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Good presentation and project management skills with proficiency in English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3119120-01#0171
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree