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Job ref no.: CTS-S07522 (CT3126460-01#0601)
HKT Services Limited

Digital Customer Service Executive (Email & Live Chat) (5-day) (Night Shift)

HKT Services Limited

 

Job responsibilities

  • Handle customer’s enquiries, complaints and technical support via email and web chat in a timely and professional manner

 

Working location

  • Shatin (nearby City One Town)

 

Working hours

  • 42.5 hours per week, 5-day work
  • Willing to take up day or night shift duty (optional to candidates) and work on weekend & public holidays
  • Preferably available to take night shift (15:30-00:00 or 17:30-02:00) with shift allowance

 

We look for

  • F.5 / DSE or above with minimum 1 year of customer service experience
  • Customer-oriented and good caring attitude
  • Chinese typing using 速成 / 倉頡 input method at required speed of 30 wpm is preferred
  • Good command of written English and Chinese
  • Hands-on experience of PC operations and Internet knowledge

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Night shift allowance
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

FaceTime interview

Whatsapp 6029 4292 us to arrange FaceTime interview

 

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email:              career-consumer@pccw.com

Phone:             2888 7388

Whatsapp:       6029 4292

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

More job information
Job ref no. CTS-S07522 (CT3126460-01#0601)
Salary
Job Function
Industry
Location
  • Shatin
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel
Benefits
  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Family medical plan
  • Marriage leave
  • Medical plan
  • … + 1 more