Job ref no.: 00009ZID (CT3121052-01#0343)

Digital Customer Service Officer - Contact Centre Business


Some careers prize diversity more than others.

If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Digital Customer Service Officer.

In this role, you will

  • ​Perform a variety of retail customer transactions through video conferencing
  • Handle customer enquiries , perform banking transactions and resolve customer dispute or complaint cases, ensure in compliance with all internal and regulatory requirements
  • Deals with our Bank's customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
  • Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
  • Support the Bank's initiatives as and when necessary 

To be successful in this role, you should meet the following requirements

  • ​Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
  • Front line experience in Financial institution, branch or call centre preferable
  • Highly customer focused approach, with the drive to provide the highest level of client service
  • Insurance or investment licenses a definite advantage
  • Effective communication and problem solving skills
  • Fluency in Cantonese and English, with Putonghua proficiency an advantage
  • Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted 

For further details and application information please visit our career site, search under reference number 00009ZID

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

More job information
Job ref no. 00009ZID (CT3121052-01#0343)
  • N/A
Job Function
  • 1 year - 2 years
Career Level
  • Entry level
  • Degree