Digital Customer Service Representative (Email & Live Chat)(5-day)(Night Shift)
- 5-day week
- Compassionate leave
- Discretionary bonus
- Family medical plan
- Marriage leave
- Medical plan
< Welcome fresh graduates >
Responsibilities
- Handle customer’s enquiries, complaints and technical support via email and web chat in a timely and professional manner
Working location
- Shatin (nearby City One Town)
Working hour
- 42.5 hours per week, 5-day work
- Willing to take up day or night shift duty (optional to candidates) and work on weekend & public holidays
- Preferably available to take night shift (1530-0000 or 1730-0200) with shift allowance
We look for
- F.5 / DSE or above
- Customer-oriented and good caring attitude
- Chinese typing using 速成 / 倉頡 input method at required speed of 30 wpm
- Good command of written English and Chinese
- Hands-on experience of PC operations and Internet knowledge
We offer you
- Attractive basic salary with commission & sales incentive
- Night shift allowance
- Comprehensive training with pay
- 14-day annual leave
- Marriage leave
- Maternity leave
- Paternity leave
- Career development opportunities
- Medical insurance
- MPF/Provident Fund schemes
- Staff offer and staff recreation
- Sponsorship of external study
FaceTime interview
Whatsapp 6029 4292 us to arrange FaceTime interview
Application method
You can also send us your resume (please indicate the position applied) via the following methods.
Email: career-consumer@pccw.com
Fax: 8108 7908
Whatsapp: 6029 4292
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
| Job ref no. | CTS-S02428 (CT3123397-01#0435) |
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)About HKT
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, enterprise solutions, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers smarter, whether they are at home, in the workplace, or on the go. Consumers and merchants alike may also enjoy HKT’s financial-related services such as mobile payment, smart mobile point-of-sale solutions, and insurance.
For enterprises, HKT delivers end-to-end integrated solutions employing emerging technologies such as cloud computing, Internet of Things (IoT) and Artificial Intelligence (AI) to accelerate their digital transformation, contributing to Hong Kong’s development into a smart city.
The Club is HKT’s loyalty program and one of the largest of its kind in Hong Kong, not only offering a variety of privileges and benefits to enrich the lifestyle of members, but also increasingly amalgamating merchants and becoming an integral part of a new digital ecosystem connecting consumers and merchants.
For more information, please visit www.hkt.com.