Job ref no.: CT3119362-01#3413

Digital Customer Service Representative (Full time/5-day work/Attractive Package&Benefit)

Teledirect Hong Kong Limited

  • 5-day week
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Paid overtime

Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers around the world and has a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by winning several regional awards under the best contact centre operations and the best contact centre professionals categories. Our commitment to excellence is underscored by our practice of recruiting the best of the best, customizing products and services for rapid business growth, and setting standards for quality performance and superb results.


Due to business expansion, we are offering new opportunity to Full-time employee at our fun, friendly and comfortable environment for this valuable project.

Work Location:

  • North Point, Hong Kong

Job Description:

  • Handle customers' written enquiries and complaints via emails
  • Support online social media service and instant chat
  • Provide quick response/ solution to customers
  • Immediately available or with short notice highly desirable
  • Offer a flexible work schedule

Job Requirements:

  • Excellent English reading and writing skills
  • Customer focused with good communication and interpersonal skills
  • Knowledge of social media platforms such as Facebook, etc.
  • Familiar with MS Word and Excel with accurate and efficient English typing skills; Knowledge of Chinese word processing would be an advantage
  • Willing to learn with good attitude
  • Ability to work within a team with minimal supervision


  • 5 days work a week - Monday to Friday
  • Offer very competitive remuneration package
  • Overtime Allowance
  • Annual Leave
  • Group Health Insurance Scheme
    • Outpatient
    • Hospitalization & Surgical
    • Life protection

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More job information
Job ref no. CT3119362-01#3413
  • N/A
Job Function
Employment Term
  • Contract
  • Full-time
  • 0 year - 5 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip