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Job ref no.: CT3114843-01#7857

Digital Distribution Head (Partnership & Agency Channels)

Gravitas Recruitment Group (Hong Kong) Limited

Distribution Digitalisation Head

Global insurance client is looking for an industry seasoned distribution specialist who has been heavily involved and can demonstrate the development and success of partnership and agency channels for other insurers.

The role will see the successful incumbent be vital in implementing a new digital dimension to the distribution process.  Working closely with Group Agency and Partnership Distribution Business heads to cultivate a user focused culture and introduce new ways of working using new tools and techniques, such as customer empathy mapping, prototyping, live experimentation, iterative design and delivery.  The ideal person will be experienced in HCD, digital design, data and analytics.

Key Responsibilities

  • Responsible and accountable for creating and delivering the digital strategy and roadmap for a 5 year strategic plan objectives are achieved
  • Responsible and accountable for delivering a ‘best in class’ digital experience across our Distribution Channels as measured by customer satisfaction and NPS
  • Define and address the pain points of Bancassurance and Agency sales channels and create resolutions.
  • Responsible and accountable for ensuring all digital design work has gone through the Human Centric Design framework so that design hypothesis has be validated
  • Responsible and accountable for ensuring technology partners and enablers have been fully leveraged across the value chain of our distribution channels
  • Responsible and accountable for leading the team to ensure our roadmap deliverables are achieved on time, on budget and quality.

Requirements

  • 10+ years’ experience in delivery best in class digital experiences across a range of distribution channels within complex international environments in insurance
  • Proven experience in managing cross functional teams and adept at stakeholder management
  • Creative and critical thinker, natural leader and experience in managing and mentioning diverse cross-cultural teams within complex environments
  • Understand the complexities and challenges of the organisation, integrated processes, information and technologies to develop future state best in class experiences to best realise organisational strategies
  • Excellent communication skills with the ability to influence and partner with key internal and external stakeholders
  • Innovative and creative self-starter, highly motivated, business savvy with strong people skills.

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More job information
Job ref no. CT3114843-01#7857
Salary
  • N/A
Job Function
Industry
Location
  • Central
  • Western District
Employment Term
  • Full-time
Experience
  • 10 years - 15 years
Career Level
  • Senior management level
Education
  • Degree