Job ref no.: CT3130240-01#0013
Hang Seng Bank Limited

Digital Product Manager - Public Website and Mobile

Hang Seng Bank Limited

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber professionals to join our team as Digital Product Manager - Public Website and Mobile.

 

Principal responsibilities

  • Formulate / develop digital strategies to drive the next generation of digital banking
  • Lead / coordinate the implementation of key digital initiatives including digital servicing / platform projects
  • Plan / implement digital products and manage digital projects to explore new business opportunities
  • Drive and meet digital KPIs through planning and executing of strategic plans
  • Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website /mobile app as a result to deliver ambitious growth in digital traffic and usage
  • Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to design and deliver quality services in digital channels
  • Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions

Requirements

  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of five years’ experience in digital banking product / project management and implementation
  • Energetic and excited about web and mobile technologies and bring digital ideas to real life
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Good presentation and project management skills 
  • Proficiency in English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0013
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree