Job ref no.: 0000B8XY

Digital Product UX and Design Manager - Retail Banking and Wealth Management


Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product UX and Design Manager.

In this role, you will

  • Lead support of user experience design activity to create Best In Class experiences for the Public Websites, Internet Banking, Share dealing and Mobile, including future channels and devices
  • Undertake all aspects of design activity from concept to customer testing to produce deliverables, including initial sketches, wireframes, clickable prototypes in line with Global and Regional Digital orderbook and in conjunction with other Digital teams
  • Work with the business to clarify the requirements for a piece of work and the problem trying to be solved

To be successful in this role, you should meet the following requirements

  • Strong understanding of digital business, while experience with travel, lifestyle, or other consumer product
  • development is a strong advantage
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out
  • why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and
  • communicate across various business lines and units and at senior levels within the organisation
  • Customer focused, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Bachelor degree or equivalent preferable.
  • Strong Analytical and Presentation skills
  • Energetic, positive attitude and team player
  • Strong commercial focus, ability to balance risks and rewards and maximize cost effectiveness and profitability for the business
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments and understand the implications.
  • High level of resilience and self motivation
  • Good experience in User Centred Design methodology and its practical implementation
  • Skilled in the use of prototyping tools, flash and rich media
  • Good experience of working with and managing agencies particularly usability testing
  • Strong knowledge of interaction design and information architecture disciplines, creating wireframes, site
  • maps, user workflows, personas and prototypes
  • Strong understanding of user research and user testing methods and translate the research findings into
  • design solutions
  • Good experience of reviewing existing digital solutions and provide expert user experience analysis

For further details and application information please visit our career site, search under reference number 0000B8XY

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 0000B8XY (CT3113706-01#0755)
  • N/A
Job Function
  • 1 year - 2 years
Career Level
  • Middle management level
  • Degree