Job ref no.: CT3118290-01#5328

Direct to Consumer Director

Adventusource Talent Limited

Responsibilities

  • Business owner (P & L) to drive exponential growth in D2C (Direct to Consumer) revenue and deliver a service level with a passion to all our consumers and customers in line with the Brand promise.
  • He/She will be driving the D2C e-commerce strategy (Philips Store) from creation to execution, enabling Philips to identify and capitalize on a new route to market.
  • Drive innovation through new business models, such as subscription/service models
  • Responsible and Accountable for organising and managing the front-end consumer touch points (Field Services/ Loyalty & Incentives / pre-sales Chat)
  • Focus on increased loyalty, cross-selling opportunities, and greater long-term value from our customer base
  • Responsible for driving Consumer Acquisition from Store and for value creation from all acquired consumers (i.e. from App, Call Center, Social, etc.)

Requirements

  • Able to drive and own the delivery of sales revenue, funnel, conversion metrics of all consumer focal points especially Digital.
  • You will have experience in rolling out of new stores cross APAC
  • Management and coaching of Store team that are in the Countries.
  • Continuous improvement of the overall consumer experience in the Store driving higher NPS (Net Promoting Scores)
  • He/She will be the leader of Test and learn via FSS( Field Service) – service propositions, partnerships, subscriptions
  • He/She will drive lifetime value creation model of acquired consumers
  • Lead with Accountability with e-commerce lead to drive digital engagement across Store platform
  • Accountable with Consumer Care team to drive pre-purchase Chat consumer journey.

Our client offers fringe benefits and competitive remuneration package to the right candidate.
Please email your resume (include your current & expected package) by clicking Apply Now.

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