Job ref no.: CT3116128-01#2055

Director of Hotel Operations V Front Desk / Customer Relations (Station in Shenzhen)(RMB400k V 550k)

Lloyd Karson International Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Housing allowance
  • Insurance plan

The client is a leading Property Group with a new project on Hotel management in Shenzhen, China. Due to this expansion, they are now seeking Director of Hotel Operations - Front Desk / Customer Relations (RM400 – 550k) to join their growing team in Shenzhen.


  • Responsible for the overall operation of the hotel in Shenzhen especially Front Desk / Customer Relations
  • Responsible for organizing and assisting the Group in formulating corporate brand development plans, business strategies and implementation plans
  • Formulate and execute service strategies in driving up service levels and guest / customer experiences.
  • Monitor and manage the financial performance for all departmental revenue and expenses strategically in order to meet financial expectations.
  • Partner with related line of business (LOB) leaders; grow revenue via a ‘portfolio management’ approach and on-going attention to package development and marketing by product enhancement.
  • Advise, review and participate in all aspect and enforce technical training programs, with emphasis being placed on safety and courtesy.


  • Bachelor Degree in Business, Hospitality Management and / or Hotel Administration
  • At least 8 years solid experience in Hotel Operations / Serviced Apartments, with 7 years in managerial role
  • Experience in managing Hotel Operations in China is a strong plus
  • Extensive knowledge and understanding of all aspects of hotel operations such as Front Desk, CS, Customer Relations, Sales & Marketing, F&B, engineering, security, and hygiene, etc.
  • Strong in strategic business planning and execution, driving business strategies and programs to effectively meet profitability targets
  • Fluent in Mandarin, English and Cantonese
  • Willing to station in Shenzhen

The client offer accommodation / housing allowance, work visa and attractive salary packages with bonus.

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More job information
Job ref no. CT3116128-01#2055
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 12 years
Career Level
  • Middle management level
  • Degree