Job ref no.: CT3123098-01#0022
Estate Agents Authority


Estate Agents Authority

Reporting to the Chief Executive Officer, the appointee will be in charge of the Operations Division, responsible for the strategic operational planning of the Division, the development and supervision of its staff, and the management of resources allocated to the Division, which is tasked with overseeing several functional areas of the Authority, including complaint handling and investigation, law and regulation enforcement, and supervision of anti-money laundering and counter-terrorist financing (“AML/CTF") compliance of estate agents; to enhance professionalism of the estate agency trade and promoting open, fair and honest property transactions.

Key Responsibilities

  • Supervise and manage the Operations Division (comprising Complaints and Enforcement Sections)
  • Review and formulate effective complaint handling and enforcement strategies, policies, compliance standards and investigation approaches on a regular basis, in line with the developments of the law and the estate agency trade
  • Monitor closely the complaint and non-compliance trend and identify/suggest solutions to combat potential and prevailing problematic issues
  • Formulate strategies and approaches to effectively monitor and supervise the estate agency trade’s compliance of its AML/CTF obligations
  • Collaborate with other law enforcement agencies, regulators and stakeholders for effective regulation
  • Perform a full range of managerial duties including contributing to the development of the Authority’s strategic planning; coaching and supervising staff, developing skills and expertise in the Operations Division, as well as effectively managing resources allocated to the Division
  • Perform such other tasks as the CEO may assign from time to time for achieving the vision and mission of the Authority


  • A recognized university degree, preferably with legal or disciplinary background with not less than 10 years of management experience in a senior position
  • Solid operating and execution skills in a multiple-stakeholder environment
  • Solid skills in developing operational strategies and actions to take
  • Extensive experience in complaint handling and enforcement operations from a regulatory perspective
  • Knowledge and experience in AML/CTF
  • Excellent leadership; sound problem solving, people management and interpersonal skills
  • Ability to closely supervise work quality and build a competent work force
  • Deep understanding of the real estate market operations
  • Good command of English and Chinese

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results, together with a short statement as to why the applicant applies and believes that he/she will be successful in the position advertised, should be sent to: Chief Executive Officer of the Estate Agents Authority, Room 4801, 48/F, Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or via email at [our mailbox through CTgoodjobs Apply Now ] not later than 4 October 2019. Please mark “Private and Confidential" on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.


More job information
Job ref no. CT3123098-01#0022
Job Function
Employment Term
  • Contract
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Senior management level
  • Degree