Job ref no.: 20000AQ9_1612252510 (CT3125106-01#0675)
AXA Hong Kong

Distribution Support Officer, Employee Benefits

AXA Hong Kong

Job Responsibilities:

  • Provide enquiry support to intermediate & corporate client on policy administration, claim and complaints
  • Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
  • Prepare performance reports to monitor SLAs and service standards
  • Collect feedback & reflect customer needs and expectation to the Company
  • Follow and propose changes to streamline process and meet customer expectation
  • Participate in projects and system enhancements to enhance team efficiency and service leve


Job Requirements:

  • Bachelor degree holder perferrable
  • 2 - 5 years' experience in Group health customer servicing
  • Basic understanding of the distribution of health insurance businesses
  • Excellent communication & interpersonal skills; with good client-centric mindset
  • Able to work independently and under pressure
  • Proficient in Microsoft Word, Excel and PowerPoint


More job information
Job ref no. 20000AQ9_1612252510 (CT3125106-01#0675)
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Non-management level
  • Degree
Require to Travel
  • No travel
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Medical plan