Job - District Asset & Profit Protection Manager - Hong Kong & Macau, Burberry Asia Limited
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Burberry Asia Limited

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

District Asset & Profit Protection Manager - Hong Kong & Macau

Job Ref.97045

Responsibilities

Customer Service

  • Embody all aspects of the “Burberry Experience" by delivering excellent customer service and displaying brand values whilst carrying out your role.
  • Assist in other Burberry locations as directed by Regional APP. This may include, but is not limited to, support during events / demonstrations.
  • Provide line manager support to APP teams / 3rd party security officers.
  • Be involved and contribute in regional team meetings, communicating effectively with staff, management and customers.
  • Create a positive image of APP and the Company at all times; maintaining the highest standards of grooming, courtesy, professionalism and personal conduct in accordance with the Burberry values.

External Threats

  • Minimise losses by conducting regular store visits, identifying and mitigating risks.
  • Maintain the highest standard of security within the store by reviewing all security systems and raising any issues for resolution.
  • Partner with stores to ensure high-risk product is appropriately located / protected to minimise theft.
  • Develop partnerships with law enforcement, other agencies and local crime prevention schemes to minimise criminal exposure to stores.

Internal Threats

  • Ensure that all security related documentation and procedures are followed. This includes, ensuring incidents are reported to Rivo (Incident Reporting System).
  • Conduct investigations and interviews for inventory, cash loss and breach of Company policy and procedures.

Process Compliance

  • Support the stores in delivering stocktakes, sharing best practice with teams.
  • Support with the communication of key APP themes, under the direction of Regional APP.

Qualification

  • Working proficiency in English & Cantonese and Mandarin
  • Minimum 3 years proven loss prevention experience, preferably within a retail or service sector environment
  • Awareness of challenges within a luxury retail environment
  • Ability to work independently, planning and managing time effectively·
  • Excellent communication skills
  • Ability to work in highly pressurised environments
  • Passion for customer service
  • MS Office skills
  • Previous multi-site retail / loss prevention experience
  • Knowledge of SAP        

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/ . Potential candidate will be invited for an interview within 8 weeks.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Ref No.
97045 (CT3102216-01#0598)
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