Job ref no.: CT3118531-01#0002
Heifer Hong Kong Limited 香港小母牛有限公司

Donor Services Assistant

Heifer Hong Kong Limited 香港小母牛有限公司


  • Implement donor servicing program and build relationships with donors including emails, phone calls, receipting and others
  • Handle hotline and email inquiries from donors
  • Conduct all types of donation processing, such as cheque, bank autopay and credit card transactions
  • Make phone calls to existing donors for greeting, upgrading, reactivation, etc
  • Carry out donor and donation related administrative work
  • Maintain good donor database and assist in working with vendor on database enhancement work
  • Work with internal team to develop materials and liaise with vendors and agencies
  • Provide support for donor care programmes and activities such as donor gatherings
  • Provide logistical support for donation box placement and other fundraising programs
  • Assist in other ad hoc fundraising events


  • Post-secondary or non-degree tertiary education or above
  • At least 2 years’ experience in customer services with preference in telemarketing and data entry
  • Customer-oriented with excellent telephone manner
  • Good command of written & spoken English, Cantonese and Putonghua
  • Good team player, self- motivated, detail-minded and well-organized
  • Good computer knowledge and proficient in Microsoft Office
  • Experience in using database software
  • NGO experience is preferable
  • English typing: 50 word per min./ Chinese typing: 40 words per min.


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More job information
Job ref no. CT3118531-01#0002
  • N/A
Job Function
  • Mongkok
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • F.5- F.7 or DSE