Job ref no.: CT3118201-01#5732

Donor Services Officer (Donor Support)

Medecins Sans Frontieres

  • 5-day week
  • Dental plan
  • Medical plan

The major responsibilities are:

  • Routinely process daily donation in a timely and accurate manner
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  • Coordinate and coach the part time staffs and office volunteers to ensure a smooth operation
  • Monitoring of service providers for various fulfilments to ensure task is processed according to the service standards set
  • Handle donors' phone/ email/ mail/ walk-in enquires, if necessary; and / or complaints / follow up cases escalated by frontline staffs / outsourcing agencies
  • Prepare monthly performance report and analysis
  • Support Senior Donor Services Officer in execution of daily operation, in order to achieve greater operations efficiency
  • Provide logistics support
  • Perform other ad hoc duties as required 

The Ideal Candidate

  • University graduate with minimum 2 years of work experience; experience in customer service or non-profit sector is an asset
  • Outstanding communication and negotiation skills
  • Excellent proficiency in oral and written Chinese and English
  • Knowledge of performance monitoring and evaluation
  • Result-oriented and attentive to details
  • Able to work independently but also a good team player
  • Acceptance of repetitive duties
  • Able to work under pressure and to meet tight deadline
  • Proven experience in supervisory position is a plus
  • Commitment to the aims and values of Médecins Sans Frontières

How to Apply?

Send your motivation letter and full resume with expected salary and date of earliest availability by clicking Apply Now. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.