Job ref no.: CT3118201-01#5732

Donor Services Officer (Donor Support)

Medecins Sans Frontieres

Benefits
  • 5-day week
  • Dental plan
  • Medical plan

The major responsibilities are:

  • Routinely process daily donation in a timely and accurate manner
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  • Coordinate and coach the part time staffs and office volunteers to ensure a smooth operation
  • Monitoring of service providers for various fulfilments to ensure task is processed according to the service standards set
  • Handle donors' phone/ email/ mail/ walk-in enquires, if necessary; and / or complaints / follow up cases escalated by frontline staffs / outsourcing agencies
  • Prepare monthly performance report and analysis
  • Support Senior Donor Services Officer in execution of daily operation, in order to achieve greater operations efficiency
  • Provide logistics support
  • Perform other ad hoc duties as required 

The Ideal Candidate

  • University graduate with minimum 2 years of work experience; experience in customer service or non-profit sector is an asset
  • Outstanding communication and negotiation skills
  • Excellent proficiency in oral and written Chinese and English
  • Knowledge of performance monitoring and evaluation
  • Result-oriented and attentive to details
  • Able to work independently but also a good team player
  • Acceptance of repetitive duties
  • Able to work under pressure and to meet tight deadline
  • Proven experience in supervisory position is a plus
  • Commitment to the aims and values of Médecins Sans Frontières

How to Apply?

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