Job ref no.: CT3115750-01#0001
Heep Hong Society

Donor Services & Retention Assistant

Heep Hong Society

  • Birthday leave
  • Insurance plan
  • Marriage leave
  • Medical plan


  • Handle donor and public enquiries (phone calls and emails) and follow up potential donors' appeal
  • Manage and ensure accuracy of donors' database including data entry of donation records and prepare statistics reports
  • Coordinate with Finance Department in donor payments and receipt preparation
  • Provide administrative, operational and event support in fundraising initiatives, activities and campaigns
  • Assist in donor acquisition and retention programmes and initiatives to develop and maintain relationships with donors
  • Support the planning and execution of membership benefits including liaison with collaborative partners
  • Handle ad-hoc projects as assigned



  • Diploma or above, with at least 1 years' customer service, hospitality, sales and/or call centre experience
  • A team player with excellent telephone manner and customer service skills
  • Able to work multi-tasking and meet tight deadlines
  • Experience in using Excel and data processing is preferable
  • Self-motivated, proactive and attentive to details
  • Demonstrate drive and commitment in working in nonprofit sector
  • Good command in both written and spoken English and Chinese
  • Candidate with more experience will be considered as Assistant Donor Services & Retention Officer

Please click Apply Now to apply for this position or send full resume with expected salary and earliest available date to Human Resources Department, Heep Hong Society, Units J-L, 10/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or via email [via CTgoodjobs Apply Now ].

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More job information
Job ref no. CT3115750-01#0001
  • N/A
Job Function
  • Ngau Tau Kok
Employment Term
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree