Duty Assistant Manager / Guest Services Officer (Day / Overnight Shifts) /Reservation & Communication Supervisor / Reservation & Communication Officer

Full Time 8 DAYS OFF MONTHLY

Job Duties: (Duty Assistant Manager)

• To represent management and take charge of situations and make necessary decisions in the absence of the senior management;
• To provide and ensure efficient and quality frontline guest services at all times;
• Handle guest complaints and emergency cases;
• To maintain smooth relationships between management and guests.

Requirements: (Duty Assistant Manager)

• Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
• Minimum 5 years hotel operations experience with at least 2 years at managerial position;
• Familiar of front office procedures and related software;
• Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking;
• Strong interpersonal and communication skills;
• Able to adapt to different situations with strong analytical skill;
• Able to work for long overnight shift is highly preferable.

Job Duties: (Guest Services Officer – Day / Overnight Shifts)

• Process all check-in and check-out procedures in an effective and efficient way;
• Provide high quality services and various information to guests;
• Handle guests’ enquires effectively and efficiently.

Requirement: (Guest Services Officer – Day / Overnight Shifts)

• Diploma holder or equivalent in Hospitality Management or related discipline;
• Good command of both written and spoken English, Cantonese & Mandarin;
• Strong communication and interpersonal skills;
• Shift duty is required;
• Able to work for long overnight shift is highly preferable;
• Applicants with more experience will be considered for the post of Senior Guest Services Officer.

Job Duties: (Reservation & Communication Officer)

• Responsible for handling all incoming calls;
• Handle telephone reservations and incoming correspondences;
• Provide high quality services and various information to guests;
• Handle guests’ enquires effectively and efficiently.

Requirement: (Reservation & Communication Officer)

• Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
• Good command of both written and spoken English, Cantonese & Mandarin;
• Strong communication and interpersonal skills;
• Applicants with more experience will be considered for the post of Senior Reservation & Communication Officer.
   

We offer attractive salary and fringe benefits.

interested candidates please send your CV with expected salary and availability

by email : [via CTgoodjobs Apply Now ]

or by mailing :

Gloucester Luk Kwok Hong Kong

Personnel Department

72 Gloucester Road, Wanchai Hong Kong

Tel: 2866 2166 Fax: 2866 2622

Website: www.gloucesterlukkwok.com.hk

Gloucester Luk Kwok Hong Kong is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and will be used for recruitment purpose only.