Posted on 2021-11-29
Gloucester Luk Kwok Hong Kong

Duty Assistant Manager / Guest Services Officer / Reservation & Communication Officer / Concierge Officer / Concierge Assistant

Gloucester Luk Kwok Hong Kong

*Full Time 6-DAY OFF MONTHLY
**Half Day Work (a.m./p.m.) 1 year Contract



Job Duties: (Duty Assistant Manager)

  • To represent management and take charge of situations and make necessary decisions in the absence of the senior management;
  • To provide and ensure efficient and quality frontline guest services at all times;
  • Handle guest complaints and emergency cases;
  • To maintain smooth relationships between management and guests.

Requirements: (Duty Assistant Manager)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Minimum 5 years hotel operations experience with at least 2 years at managerial position;
  • Familiar of front office procedures and related software;
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking;
  • Strong interpersonal and communication skills;
  • Able to adapt to different situations with strong analytical skill;
  • Able to work overnight shift.


Job Duties: (Guest Services Officer) *

  • Process all check-in and check-out procedures in an effective and efficient way;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Guest Services Officer)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;
  • Shift duty is required
  • Able to work overnight shift.


Job Duties: (Reservation & Communication Officer) *

  • Responsible for handling all incoming calls;
  • Handle telephone reservations and incoming correspondences;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Reservation & Communication Officer)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;


Job Duties: (Concierge Officer) *

  • To provide a high quality of concierge services to guests, be proactive to handle their needs & enquiry
  • Responsible for handling luggage / message / incoming items for hotel guests;
  • Provide transportation & sight-seeing information and arrangement for hotel guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Concierge Officer)

  • Secondary educated or above
  • Minimum of 2 years’ relevant experience
  • Strong interpersonal and communications skills
  • Customer services oriented
  • Hard-working, willing to take responsibility and initiative
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Applicants with less experience will be considered as Assistant Concierge Officer / Concierge Asst.


Job Duties: (Concierge Assistant) * / **

  • To provide a high quality of concierge services to guests, be proactive to handle their needs & enquires
  • Responsible for handling luggage & message for hotel guests
  • Greet guests at hotel entrance & lobby area, offer assistance at driveway

Requirement: (Concierge Assistant)

  • Secondary educated or above
  • Fresh graduated will also be considered
  • Service-oriented and a good team player
  • Friendly with courteous manner
  • Good command of spoken English, Cantonese and Mandarin

We offer attractive salary and fringe benefits.

Interested applicants please send your full resume with expected salary and availability to:

Gloucester Luk Kwok Hong Kong

Personnel Department
72 Gloucester Road, Wanchai Hong Kong
Tel: 2866 2166   Fax: 2866 2622

Website: www.gloucesterlukkwok.com.hk

Gloucester Luk Kwok Hong Kong is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and will be used for recruitment purpose only.

Benefits:

  • 12 days Annual Leave
  • Medical allowance
  • Discretionary Bonus
  • Duty Meal
  • Study allowance