Posted on 2022-07-23
Gloucester Luk Kwok Hong Kong

Duty Assistant Manager/ Guest Services Supervisor/ Guest Services Officer/ Reservation & Communication Office

Gloucester Luk Kwok Hong Kong

Full Time 6-DAY OFF MONTHLY

Job Duties: (Duty Assistant Manager)

  • To represent management and take charge of situations and make necessary decisions in the absence of the senior management;
  • To provide and ensure efficient and quality frontline guest services at all times;
  • Handle guest complaints and emergency cases;
  • To maintain smooth relationships between management and guests.

Requirements: (Duty Assistant Manager)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Minimum 5 years hotel operations experience with at least 2 years at managerial position;
  • Familiar of front office procedures and related software;
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking;
  • Strong interpersonal and communication skills;
  • Able to adapt to different situations with strong analytical skill;
  • Able to work for long overnight shift is highly preferable.

Job Duties: (Guest Services Supervisor)

  • Manage front desk daily operations
  • Carry out all check-in and check-out services in a professional manner
  • Contribute effort to form team work to ensure highest services standards are being maintained
  • Provide professional services and handle guests’ enquiries & complaints
  • Achieve the high level of guest satisfaction with courteous and friendly manner;
  • Shift duty is required

Requirements: (Guest Services Supervisor)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline
  • 2 years or above relevant experience in hotel industry in a similar capacity is preferred
  • Applicants with less experience will be considered as Assistant Guest Services Supervisor / Senior Guest Services Officer
  • Pleasant, energetic with positive service attitude and excellent interpersonal skills
  • Multi-tasking and work as a team player
  • Good command of both written and spoken English, Cantonese & Mandarin

Job Duties: (Guest Services Officer)

  • Process all check-in and check-out procedures in an effective and efficient way;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Guest Services Officer)

  • Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;
  • Shift duty is required;
  • Able to work for long overnight shift is highly preferable;
  • Applicants with more experience will be considered for the post of Senior Guest Services Officer.

Job Duties: (Reservation & Communication Officer)

  • Responsible for handling all incoming calls;
  • Handle telephone reservations and incoming correspondences;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Reservation & Communication Officer)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;
  • Applicants with more experience will be considered for the post of Senior Reservation & Communication Officer.

We offer attractive salary and fringe benefits.

interested candidates please send your CV with expected salary and availability

by email : [via CTgoodjobs Apply Now ]

or by mailing :

Gloucester Luk Kwok Hong Kong

Personnel Department

72 Gloucester Road, Wanchai Hong Kong

Tel: 2866 2166 Fax: 2866 2622

Website: www.gloucesterlukkwok.com.hk

Gloucester Luk Kwok Hong Kong is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and will be used for recruitment purpose only.

Benefits:

  • Duty Meal
  • 12 days Annual Leave
  • Medical Benefit
  • Discretionary bonus
  • Study allowance
  • Promotion opportunities
More job information
Salary
Benefits
  • Discretionary bonus
  • Free duty meal
  • Medical plan
Job Function
Location
  • Wanchai
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree