Job ref no.: CT3132337-01#0003
Gloucester Luk Kwok Hong Kong

Duty Assistant Manager (Overnight Shift) / Guest Services Officer (Overnight Shift) / Reservation & Communication Officer
(6-DAY OFF MONTHLY)

Gloucester Luk Kwok Hong Kong

Job Duties: (Duty Assistant Manager)

  • To represent management and take charge of situations and make necessary decisions in the absence of the senior management;
  • To provide and ensure efficient and quality frontline guest services at all times;
  • Handle guest complaints and emergency cases;
  • To maintain smooth relationships between management and guests.

Requirements: (Duty Assistant Manager)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Minimum 5 years hotel operations experience with at least 2 years at managerial position;
  • Familiar of front office procedures and related software;
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking;
  • Strong interpersonal and communication skills;
  • Able to adapt to different situations with strong analytical skill;
  • Able to work overnight shift.


Job Duties: (Guest Services Officer / Overnight Shift)

  • Process all check-in and check-out procedures in an effective and efficient way;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Guest Services Officer / Overnight Shift)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;
  • Shift duty is required
  • Able to work overnight shift.


Job Duties: (Reservation & Communication Officer)

  • Responsible for handling all incoming calls;
  • Handle telephone reservations and incoming correspondences;
  • Provide high quality services and various information to guests;
  • Handle guests’ enquires effectively and efficiently.

Requirement: (Reservation & Communication Officer)

  • Degree / Diploma holder or equivalent in Hospitality Management or related discipline;
  • Good command of both written and spoken English, Cantonese & Mandarin;
  • Strong communication and interpersonal skills;
     

We offer attractive salary and fringe benefits.

Interested applicants please send your full resume with expected salary and availability to:

Gloucester Luk Kwok Hong Kong

Personnel Department
72 Gloucester Road, Wanchai Hong Kong
Tel: 2866 2166   Fax: 2866 2622

Website: www.gloucesterlukkwok.com.hk

Gloucester Luk Kwok Hong Kong is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and will be used for recruitment purpose only.

Benefits:

  • 12 days Annual Leave
  • Medical allowance
  • Discretionary Bonus
  • Duty Meal
  • Study allowance
     
More job information
Job ref no. CT3132337-01#0003
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Contract
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • Free duty meal