Duty Manager 當值經理

Responsibilities
 

• To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
• To be accountable for handling guests’ complaints, comments and suggestions tactfully
• To have knowledge of operations in each and every department and coordinate operations among them
• To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
• To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
• To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
• To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
• To be responsible for see off the VIP guests upon checking out
• To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
• To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
• To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
• To carry out any other tasks as assigned by the Front Office Manager / Assistant Front Office Manager
• To authorize rebate and paid out when necessary
• To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request

Requirements

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum 5 years’ relevant work experience with 3 years at supervisory level
• Outgoing personality with strong interpersonal and decision-making skills
• Excellent command of both spoken and written English, Cantonese and Mandarin

Permanent Staff Enjoy全職員工可享:

• Competitive Pay 可觀薪金
• Discretionary Gratuity 非保證年終獎金
• Medical Benefit 醫療褔利
• Free body check 免費身體檢查
• On-the-job Training 在職培訓
• Promotion 升遷機會
• Marriage Leave 婚假
• Annual Leave 有薪年假
• Duty Meal 免費膳食
• Compassionate Leave 恩恤假
• Staff Activities 員工活動
• Transportation Allowance 交通津貼
• 5-Day Work Week 五天工作周

We offer attractive remuneration package and excellent career opportunities to the right candidate, please apply and submit your resume with expected salary to the recruitment office by following methods.
我們會為合適的僱員提供優良的待遇及發展機會，請將您的個人履歷連同薪金要求經以下途徑遞交至職位招聘中心：

Email電郵: [via CTgoodjobs Apply Now ]
WhatsApp: 5694 3756
Hotel Address: 28 Wai Man Road, Sai Kung, New Territories, Hong Kong.
酒店地址: 香港西貢惠民路二十八號

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.
應徵者會被篩選進行面試，而不被錄用者所提交的資料，於招聘期過後將會銷毀。