Posted on 2022-05-27
ALVA HOTEL BY ROYAL

Duty Manager / Guest Experience Manager

ALVA HOTEL BY ROYAL

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….


DUTIES AND RESPONSIBILITIES

  • Resolve guest complaints and follow up on guest requests promptly according to the established standards
  • Maintain the incident logbook with all pertinent and important events throughout the entire shift to keep a permanent record
  • Oversee the VIPs guest process including, but not limited to, reviewing VIP reservation and ensuring smooth check-in/ check-out
  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and return business
  • Completed Night Auditor Close Day Procedures and responsible for disturbing the Morning Reports to the concerned departments on a daily basis

QUALIFICATIONS

  • Holder of Diploma or above in Hotel Management and well versed with Opera system
  • Minimum 3 years ‘experience in the managerial level of Front Office
  • Excellent command of both written and spoken in English, Mandarin and Cantonese
  • Sound knowledge in emergency case and complaint handling

We offer career opportunities and excellent remuneration package to the right candidate.  Please email your application letter and full resume with present and expected salary to Human Capital Department at recruitment@alva.com.hk or through CTgoodjobs Apply Now.

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.

ALVA HOTEL BY ROYAL 
1 Yuen Hong Street
Shatin
Hong Kong
www.alva.com.hk

More job information
Salary
Benefits
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
Location
  • Shatin
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 5 years
Career Level
  • Middle management level
Education
  • Degree