Posted on 2022-07-30
Hillwood House Hotels Limited

Duty Manager / Guest Services Supervisor
(6 Days Off, Public Holidays, Meal Allowance)

Hillwood House Hotels Limited

We’re HIRING !

We are looking for high caliber, young and energetic personnel like you to join our team.

Duty Manager / Guest Services Supervisor
(6 Days Off, Public Holidays, Meal Allowance)

Your Benefit

  • 6 days off per month;
  • Public Holidays;
  • Meal Allowance;
  • Performance Bonus;
  • Medical Insurance;
  • Annual Leave, Marriage Leave, Maternity Leave, Paternity Leave & Compassionate Leave.

Your Role

  • Assist the Operations Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
  • Responsible for on-day room sales and night audit management;
  • Handle emergency cases in accordance with hotel policies and procedures;
  • Supervise daily operations of the front desk to ensure the service is prompt, enthusiastic and adhere to the hotel standards;
  • Handle effectively with guests’ enquiries and complaints;
  • Provide on the job staff training to ensure effective and efficiency;
  • Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • Overnight shift duty is required.

Your Profile

  • Graduate in Hospitality Management or related disciplines;
  • At least 4-5 years relevant experience in the role of Assistant Manager or Reception Manager;
  • Service and result-oriented team player and able to handle complaints independently;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, detail-minded, people oriented with excellent interpersonal skills;
  • Good communication skills in both English and Chinese including Putonghua;
  • Immediate available is preferred;
  • Candidates with less experience will be considered for the role of Guest Services Supervisor.

Join Us

We offer good career prospects and remuneration package for the right candidate. If you are looking for a challenging work opportunity, please send your application together with full resume to [via CTgoodjobs Apply Now ] or WhatsApp 9179 9556.

Please visit for more information.

(Data collected will be used for our recruitment purpose only)

More job information
  • Compassionate leave
  • Discretionary bonus
  • Marriage leave
  • Medical plan
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 4 years - 5 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree