Duty Manager

A brand new contemporary styled hotel located in Tsimshatsui with 82 rooms will be launched soon. The hotel is now looking for a high caliber, dynamic and dedicated hoteliers to join our opening team.

Duty Manager

Your Role

• Assist the Operations Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
• Responsible for on-day room sales and night audit management;
• Handle emergency cases in accordance with hotel policies and procedures;
• Supervise daily operations of the front desk to ensure the service is prompt, enthusiastic and adhere to the hotel standards;
• Handle effectively with guests’ enquiries and complaints;
• Provide on the job staff training to ensure effective and efficiency;
• Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
• Overnight shift duty is required.

Your Profile

• Graduate in Hospitality Management or related disciplines;
• At least 4-5 years relevant experience in the role of Assistant Manager or Reception Manager;
• Service and result-oriented team player and able to handle complaints independently;
• Possession of good leadership, presentation and organizational skills;
• Mature, detail-minded, people oriented with excellent interpersonal skills;
• Good communication skills in both English and Chinese including Putonghua.
   
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Join Us

If you are looking for a challenging work opportunity with good career prospects, please send your application together with full resume to [via CTgoodjobs Apply Now ] .

(Data collected will be used for our recruitment purpose only)