Job ref no.: CT3128835-01#0026
Hillwood House Hotels Limited

Duty Manager

Hillwood House Hotels Limited

A brand new contemporary styled hotel located in Tsimshatsui with 82 rooms will be launched soon. The hotel is now looking for a high caliber, dynamic and dedicated hoteliers to join our opening team.

 

Duty Manager

Your Role

  • Assist the Operations Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
  • Responsible for on-day room sales and night audit management;
  • Handle emergency cases in accordance with hotel policies and procedures;
  • Supervise daily operations of the front desk to ensure the service is prompt, enthusiastic and adhere to the hotel standards;
  • Handle effectively with guests’ enquiries and complaints;
  • Provide on the job staff training to ensure effective and efficiency;
  • Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • Overnight shift duty is required.

Your Profile

  • Graduate in Hospitality Management or related disciplines;
  • At least 4-5 years relevant experience in the role of Assistant Manager or Reception Manager;
  • Service and result-oriented team player and able to handle complaints independently;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, detail-minded, people oriented with excellent interpersonal skills;
  • Good communication skills in both English and Chinese including Putonghua.
     
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Join Us

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More job information
Job ref no. CT3128835-01#0026
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 5 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree