Job ref no.: CT3132030-01#0033
JEN Hong Kong by Shangri-La

Duty Manager

JEN Hong Kong by Shangri-La

We are looking for a Duty Manager based at JEN Hong Kong by Shangri-La!

As a Duty Manager, we rely on you to

  • Responsible for the smooth operation of the hotel, make decision on all matters involving guest contact with hotel employees. In the absence of the Front Office Manager, the Duty Manager has full authority on all decisions
  • People Management of Front Office personnel, including training and development
  • Maintain customer loyalty, promptly and actively obtains feedback from guests and inform relevant departments the actions taken to rectify the feedback and to ensure guests' satisfaction

We are looking for someone who has

  • Fluent in oral and written English, Cantonese and Mandarin
  • Certificate in Hotel Management
  • Minimum 5 years in Front Office in hotel, with 2 years experience in similar capacity
  • Guest service oriented and drive
  • Able to work flexible hours

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Island Shangri-La, Hong Kong
Pacific Place, Supreme Court Road, Central, Hong Kong
Tel: (852) 2820 8438
Fax: (852) 2810 5004

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

More job information
Job ref no. CT3132030-01#0033
Job Function
  • Western District
Employment Term
  • Permanent
  • Full-time
  • 5 years - 8 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Medical plan