Job ref no.: CT3113848-01#0008
Dorsett Hospitality International Services Limited

e-Commerce Officer

Dorsett Hospitality International Services Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan

Job Responsibilities:

  • Execute the group-wise e-Commerce initiatives onto, 3rd party distribution channels (e.g. OTAs), online marketing channels (e.g. SEM) and customer loyalty program.
  • Implement and ensure all e-Commerce initiatives & KPIs (e.g. booking conversions) are tracked.
  • Conduct regular e-Commerce reports (e.g. room rate shopping report, SEM performance report) and provide recommendation base on his/her best knowledge.
  • Analyze the business data (e.g. customer profiles, guest reviews, competitor hotel info.) and share the insights with the stakeholders (e.g. hotel’s revenue team).
  • Liaise with entire Dorsett Hospitality International hotels to align and execute the group-wise activities, initiatives and promotions.
  • Manage the day-to-day operations including campaign launches and content updates.
  • Ensure all brand guidelines and legal terms & conditions are applied onto entire hotels’ digital touchpoints.
  • Support the group-wise projects including website revamp and customer loyalty program.

Job Requirements:

  • Degree holder in Marketing, Communication, Business administration / ecommerce or related
  • Minimum 1 year of overall experiences in e-Commerce, online marketing, advertising, hospitality, retails or luxury brands
  • Experiences and knowledges in systems and tools including content management system, CRM system, Google Analytics, central reservation system
  • Strong customer and marketing insights, including from sales reports, market research, customer satisfaction, web analytics and CRM-customer data
  • Proven language proficiency with strong oral and written in English, Cantonese and Mandarin
  • Team worker with creative and open minded approach with good interpersonal skills
  • Independent, proactive and attention to details
  • Ability to work in a multi-cultural environment

We offer attractive compensation package to the right candidate. Interested parties please apply with full resume, present and expected salary to Human Resources Department by email to

For more information, please visit our website

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

More job information
Job ref no. CT3113848-01#0008
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 1 year - 4 years
Career Level
  • Non-management level
  • Degree