Job ref no.: CT3120081-01#2772

E2E Onboarding Lead, Corporate (CIB Client Management)

BNP Paribas

Position Purpose

The E2E Onboarding Lead is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all Internal processes with involved teams and departments.

 

E2E Onboarding Lead Objectives:
  • Orchestrate the full client onboarding process, including the deployment and monitoring of each
internal teams’ SLA
  • Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed
timeframe
  • Act as the point of contact for client on all onboarding related matters (such as, document collection,
client queries, account set up, and pre/post trade issue resolution)
  • Act as a correspondent between the client, business, and internal functions

Responsibilities


 

Direct Responsibilities


 

Orchestrate full onboarding process
  • Understand the purpose of each client onboarding request from RM (i.e. type of product, activities, transaction structure, etc.)
  • Define the “onboarding specification" (i.e. how the client should be setup in BNPP, the KYC requirement, Regulatory requirement, Legal & Credit requirement)
  • Taking in the business priority preferences, manage the transversal onboarding pipeline based on the capacity of all involved departments (KYC, Legal, Credit, Compliance)
  • Deliver “Onboarding Induction" to client, including BNPP contact details and the list of document required from client (covering KYC requirement, Regulatory requirement, Legal & Credit requirement)
  • Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)

 

Ensure client receive the highest standard onboarding experience
  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the onboarding journey
  • Collection of all required onboarding documentation from clients
  • Effectively communicate the onboarding status to clients and internal stakeholders

 

Empowered to oversee the element of operational level agreement internally
  • Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
  • Handle onboarding related inquiry quickly and professionally to reduce any delay and/or loss of business

 

Efficient & effective coordination with all internal teams
  • Ensure client needs are known and understood by all teams involved, such as Data Officer, Legal, Credit, Electronic Platform support, Operations, etc.
  • Oversee internal functions involved with the onboarding process and ensure defined KPIs are met
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe

 

Maintain and report information on onboarding services and quality provided to clients
  • Contribute to pipeline management and status tracker
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

 

Projects and initiatives related to client onboarding
  • Proactively engage in global initiatives and ensure local requirements are raised and incorporated
  • Leading all client onboarding related projects / initiatives with assigned project manager and project team

 

Contributing Responsibilities
  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

Technical and Behavioral Competencies / Specific Qualifications (if required)

 

  • Minimum two years in any of the following areas preferred: Client Onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • Ability to work collaboratively across functions
  • Highly motivated to uplift client experience
  • Advanced communication skills (face to face, verbal, and written)
  • Excellent interpersonal skills
  • Self-motivated and rigorous to ensure quality
  • Ability to work under pressure and tight deadlines
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Proficient with Excel and PowerPoint
  • History of achievement in previous roles

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More job information
Job ref no. CT3120081-01#2772
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Middle management level
Education
  • Degree