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Job ref no.: CT3125220-01#0128
Swire Hotels

EAST Hong Kong - Guest Experience Assistant 客務助理

Swire Hotels

About this company

PURPOSE OF ROLE:

As a Guest Experience Assistant, you’ll work to maintain Front Office operations, including welcoming guests, checking in and out & handling guests’ enquiries.
Your success: To create personalized and all-rounded guest experiences for hotel guests.

WHAT YOU’LL GET:

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location:  Above MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Development: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

WHAT YOU’LL NEED:

  • Education: Graduate from technical college or hotel school is preferred.
  • Skills: Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in Chinese would be a definite advantage.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different.

WHAT YOU’LL DO:

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
  • Deliver the brand promise and provide exceptional guest service at all times
  • Register and escort all arrivals according to established procedures
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Handle all guest complaints and inquiries in a courteous and efficient manner

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

 

Swire Properties Hotel Management Limited

More job information
Job ref no. CT3125220-01#0128
Salary
Job Function
Industry
Location
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Flexible working hours
  • Free duty meal
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • Transportation allowance
  • … + 7 more