Job ref no.: CT3115087-01#0565
Swire Hotels

EAST, Hong Kong - Guest Experience Manager 客 務 關 係 經 理

Swire Hotels

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Transportation allowance
  • … + 1 more

Purpose of job


Reporting to the Assistant Director of Guest Experience/ Director of Guest Experience, the Guest Experience Manager is responsible for establishing, planning, co-ordinating and managing front office operations. He/she will set up policies and procedures and oversee all operational and financial matters of the department.


Do you have the following?

  • A degree holder of Hotel Management or related disciplines
  • A minimum of 5 years’ experience in hotel industry with a minimum of 2 years in a similar capacity
  • Comprehensive rooms operational knowledge and experience
  • Experience in budget preparation, forecast and analysis
  • Strong analytical, interpersonal and communication skills
  • Good command of both written and spoken English and Chinese, proficiency in Putonghua would be a definite advantage
  • Computer knowledge in Opera system would be a definite advantage
  • Candidate with less experience will be considered as Guest Experience Supervisor


We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.


Want to be one of us? Please send us your CV at [via CTgoodjobs Apply Now ]


Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Services Limited

More job information
Job ref no. CT3115087-01#0565
  • N/A
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree