Posted on 2021-10-20
Swire Hotels

EAST Hong Kong - Reservations Coordinator 訂房服務員

Swire Hotels

About this company


As a Reservations Coordinator, you’ll work to be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management.

Your success: To provide coordination and support to ensure smooth operation in the team’s day to day and ad hoc tasks with fabulous guest experience.


At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location:  Above MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Development: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!


  • Experience: A minimum of 1 year experience in related field is preferable.
  • Education: Diploma holder in hotel or related disciplines.
  • Skills: Good interpersonal and communication skills, pleasant and outspoken. Good command of both written & spoken English and Chinese, proficiency in Putonghua would be a definite advantage. Good up-selling skills. In depth knowledge of hotel management system is preferable.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Great team player. Responsible, independent & able to work under pressure. Very flexible and able to adapt to different situations, taking enjoyment in a fast paced and challenging environment.


  • Provide prompt, courteous and efficient service at all times.
  • Ensure that all reservations are entered accurately and work updates maintained consistently.
  • Handle incoming reservation requests/correspondence, confirming or regretting on the day received.
  • Upsell whenever possible to maximize on occupancy and revenues.
  • Alert the manager of sudden changes in occupancy levels and advise any deviations in rate applications or reservation arrangements.

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.


Swire Properties Hotel Management Limited

More job information
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Flexible working hours
  • Free duty meal
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • Transportation allowance
  • … + 7 more