Posted on 2022-07-27
Swire Hotels

EAST Residences - Guest Experience Assistant / Officer 客務助理 / 客務關係主任

Swire Hotels

We are looking for a Guest Experience Assistant / Officer to join our Guest Experience team.

You can create result with us using your expertise to…

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure.
  • Deliver the brand promise and provide exceptional guest service at all times.
  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
  • Handle all guest complaints and inquiries in a courteous and efficient manner.

You can go that extra mile by using your skills and qualities including…

  • Experience: Experience in the operations of serviced apartments or residences will be an advantage. Candidates with more experience will be considered as Guest Experience Officer.
  • Education: Graduate from technical college or hotel school is preferred.
  • Skills: Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in Chinese would be a definite advantage.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different.

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…

  • Get here quickly thanks to our highly accessible location next to MTR Station.
  • Enjoy an appreciative & supportive culture that allows you to be your best self.
  • Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!
  • Enjoy tons of learning opportunities for you to upskill yourself.
  • Enjoy an environment that treasure your well-being & lifestyles.
  • Enjoy attractive benefits (including 5-day work week) and excellent career development opportunities.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.


Swire Properties Hotel Management Limited

More job information
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Flexible working hours
  • Free duty meal
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • Transportation allowance
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent