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Job ref no.: CT3114386-01#6027

EB Operations Analyst

Euroclear

Hong Kong EB Operations Analyst - (HON2005M)
Description

FundSettle Operations – Asset Servicing - Team Member – FF2

Our Operations Division is looking for a team member as part of FundSettle Operations – Asset Servicing Team , based in the Hong Kong Branch.

FundSettle provides a single access to more than 60,000 investments to our 200 client families through a network of more than 700 transfer agents. The funds market is a booming business for the Bank. Total outstanding of reached over 500 billion mark.

Your part of the deal :Hong Kong Operations is threefold:
Report Asian Voice of Customer
Support Follow-The-Sun initiative
Support Business Continuity Plan

As team member of the FundSettle Operations- Asset Servicing Team in Hong Kong, you will be responsible to perform assigned task related to Funds dividend distribution, corporate action events , account opening and cash monitoring. Investigate and resolve any issues related to the assigned task and workstream. For the Day to day job, Team member will interact with various transfer agents and FundSettle Operations Teams and Client Services Teams in Belgium, Poland, Hong Kong.

Team member will also interact with other Euroclear departments/divisions such as Commercial, Funds Product Management, Funds Agent Network Management.

Your main objectives will be:Delivering service:


  • Ensure all assigned task is performed timely, completely and accurately in accordance to defined procedures.
  • Ensure operational issues and delays are escalated to team leader.
  • Ensure stability of the service level and gradually bring it to the next level up.
  • Contribute to meet the client survey, client loyalty and KPI targets (special focus on turnaround time of queries and quality of feedback).
  • Effective follow up of ad hoc projects.

(ii) Continuous improvement (CI)


  • Participate in standardization by SOP adherence (in line with skills matrix)
  • Ensure PSS methodology is applied consistently, focusing on the “check" of the PDCA lifecycle
  • Ensure that Lean deliverables (KANO, MIFA…) are living documents

(iii) Productivity and cost management:


  • Focus on query avoidance by driving internal (service level increase)
  • Challenge waste
  • Share and adopt best practices & break the silos

(iv) Risk Management:


  • Apply & practice risk & security awareness at all time
  • Adhere to risk management policies & procedures
  • Use Control Map as living document to minimize the risk of error and loss.

(v) Training:


  • Provide training support to new team members

We offer


  • An opportunity to know the Funds business and to participate to the growth of FundSettle
  • The chance to drive service improvements, increase productivity within the department
  • International exposure through daily contact with overseas colleagues and transfer agents.
  • The possibility to grow further in your role as an expert, people manager via coaching by the Ops manager
  • Internal mobility to other functions within Euroclear Bank.

Qualifications

Your profile :
University Degree holder
2 years solid Banking / Fund House Operations experience
Proven knowledge and experience in reviewing account opening documentation (AML/KYC) is an added advantage
Strong communication skills in English (written & oral), Mandarin is a definite advantage.
Good organization and prioritization skills
Attention to details is key
Ability to multi-task with high quality assurance
Solid knowledge of MS office (Excel, Powerpoint)
Positive mindset with problem solving skills.
Knowledge of Funds business and/or Commercial experience is a plus

Primary Location: Hong Kong Office
Area of Interest: EB Operations

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More job information
Job ref no. CT3114386-01#6027
Salary
  • N/A
Job Function
Industry
Experience
  • 2 years - 7 years
Career Level
  • Middle management level
Education
  • Degree