Job ref no.: CT3117689-01#0245
DGS International

eCommerce Customer Service Officer (English / German Speaking)

DGS International

  • 5-day week
  • 13-month pay
  • Additional subsidies
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • Year-end bonus
  • … + 7 more

Job Responsibilities:

  • Provide customer service to customers buying online
  • Help customers in the online buying journey and resolve any post-sales issues
  • Provide quick response to customer enquiries on products, order status and after sales services through phone, instant messaging and email
  • Manage order processing cycle with other departments
  • Resolve escalated cases with unsatisfied customers

Job Requirements:

  • Excellent customer services experience using phone, instant messaging and email
  • Must be proficient in written and verbal English. Candidates with an additional language of German would be given priority
  • Experience in managing and operating eBay store and day to day online retail operations is a plus
  • Photographic, Mobile Phone and / or Tablet PC Knowledge or experience is a benefit
  • Strong attention to details and customer focus
  • Able to work independently, autonomously as well as multi-task working
  • Immediately available preferred


Attractive remuneration package, commission and incentives are available for quality performance will be offered to the right candidates. Interested parties please send full resume with available date, present and expected salary to [via CTgoodjobs Apply Now ]

All personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3117689-01#0245
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • N/A
Require to Travel
  • No travel