Job ref no.: CT3113366-01#0191
DHL Express (Hong Kong) Limited

eCommerce Support Agent (Contract 6 months)

DHL Express (Hong Kong) Limited

Working Location : Kowloon Bay


  • Introduction and presentation of eCom tool (MyDHL and eMailShip) to the targeted customers and help them completing the registrations & shipments
  • Conduct trainings on eCom tool (MyDHL and eMailShip) if needed (via phone or email)
  • Analyze registration & usage data and provide regular reports on the projects
  • Attend eCom helpdesk and answer customer inquiries
  • Provide onsite support at remote sites (include service centers and express centers) when required in non-office hour


  • Post-secondary education or Diploma holder or equivalent
  • At least 1 years of Telephone handling experience
  • Good communication skills, presentation and interpersonal skills
  • Can work under pressure and fulfill tight timelines
  • Good command in spoken & written English, Mandarin

Please send your CV to indicating your current and expected salary, and availability. For more job opportunities, please visit our website at

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at

By proceeding to respond to this recruitment advertisement you consent that we may use, retain,
process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at

More job information
Job ref no. CT3113366-01#0191
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Contract
  • 1 year - 6 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree