Job ref no.: CT3117352-01#4228

eDiscovery Operations, Associate

JP Morgan Chase

Seeking a self-motivated, organized, team oriented person to act as an eDiscovery Operations associate. The Associate will be responsible for meticulously performing custodial research and data source identification, conducting searches against messaging/archiving systems for the purpose of preservation and/or collection of data, and securely transferring data over to Legal, Compliance, and HR within pre-defined Service Level Agreements / turnaround times.

The individual(s) in this role should be familiar with a variety of electronic communications platforms (eComm) e.g. MS Exchange, Enterprise Vault, Lotus Notes, Assentor, Digital Safe as well as have general IT troubleshooting and request fulfillment experience.

  • Research and retrieve/preserve employee data in support of ongoing litigation and regulatory requirements
  • Research includes: numerous employee and asset data sources
  • Retrieval/Preservation includes: Tape, Exchange, Lotus Notes, email archives
  • Coordinate with internal Data Center Operations and external vendors to restore data with appropriate chain-of-custody documentation
  • Reconcile restored data and coordinate hand off to Legal
  • Administering case work through detailed updates to the case management system
  • Ensure that proper chain-of-custody and case completion protocol is being met
  • Ensure that Legal requests are progressing and Legal deadlines are being met
  • Proactive management and resolution of escalations
  • Work with vendors as necessary to satisfy legal requests
  • 5+ years of experience managing projects, hands-on eDiscovery preservation and collections, desktop support, or Infrastructure
  • Very strong analytical, problem solving, and creative thinking skills
  • Exposure to eDiscovery, Legal and regulatory requirements
  • Resilient interpersonal and cross-departmental partnering skills
  • Meticulous with excellent attention to detail
  • Solid written and verbal communication skills
  • Must be able to evoke a sense of urgency and work well under pressure
  • Self-motivated, organized, team oriented person with the ability to resolve multiple confidential/sensitive, time-critical, and competing priorities and projects
  • Familiar knowledge/use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from IT Systems (e.g. MS Exchange, Lotus Notes, Digital Safe, Backup Tapes) a strong plus
  • Familiar knowledge/use of Lotus Notes and Microsoft Exchange mail platforms a strong plus
  • Proficient in Excel

Preferred Skills:
  • Familiar knowledge of voice, electronic communication data collection and preservation a plus
  • Project Management ITIL, Sigma, PMP, and Certified Information Security background a plus
  • Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII a plus.
  • Familiar knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes a plus.

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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More job information
Job ref no. CT3117352-01#4228
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree