Job ref no.: CT3117567-01#0004
Stamford American School

Enquiry Manager

Stamford American School

  • 5-day week
  • Dental plan
  • Medical plan


  • Schedule and confirm timing for school tours
  • Capture and qualify parent inquiries, student data and communications into the system
  • Manage enquiry pipeline – receive, log and promptly follow-up on all inquiries
  • Keep system up-to-date with status changes at each stage of enquiry management
  • Manage enquiry through to application or school tour
  • Produce daily / weekly inquiry status and new inquiry pipeline performance reports
  • Manage school tour inquires and assist on group school tours
  • Attend and support events on behalf of the Admissions Department, drive inquires to the school
  • Log event signups and follow up accordingly
  • Maintain reputation for superior customer service

Position Requirements

  • Excellent verbal (telephone) and written communication skills
  • Prior experience of managing direct customer contact, ideally gained in a customer service or sales role in a multi-cultural environment
  • Outstanding time management and organization skills
  • High levels of accuracy and attention to detail
  • Knowledge of the US educational system or IB curriculum a plus
  • Result oriented and driven by successful outcomes
  • Experience in use of multiple customer database, CRM tools and digital / online platforms
  • Good with working with data (producing reports, analysing trends etc)
  • Must have outstanding, native level communication skills in English, both spoken and written
  • Proficiency in a second language (ie. Mandarin) is preferred


  • Diploma or Degree level qualification
  • Previous Sales and/or Customer Service Experience

Please send your full resume including your current/last salary and expected salary also together with copy of the certificates to HR team by email [via CTgoodjobs Apply Now ]

Personal data will be used for recruitment purpose only.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.  Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

More job information
Job ref no. CT3117567-01#0004
  • N/A
Job Function
  • Homantin
Employment Term
  • Permanent
  • Full-time
  • 2 years - 10 years
Career Level
  • Middle management level
  • Degree