Job ref no.: CT3117255-01#8433

Entry Banking Officer (CS/ Officer hour)

Robert Walters

$15,000 - $22,000 a month

Responsibilities:

  • Maintain contact with both internal and external stakeholders to identify and communicate business performance, status and potential risks
  • Act as a subject matter expert, supporting the wider business to ensure commonality and consistency of solutions
  • Ensure call quality management processes are effective and propose new improvements or efficiencies as required
  • Comply with external regulatory requirements, internal control standards and Group compliance policy
  • Implementation of recommendations made by internal, external auditors and external regulators in a timely manner

Requirements:

  • Must has good spoken & written English skills
  • Excellent understanding of Retail Banking and Wealth Management dynamics, including procedures, processes and systems used, products sold, reward structures, agent skills and training, and regulatory requirements
  • Proven call quality and call coaching skills and experience Proven customer handling experience
  • Capacity to coordinate a wide variety of solutions, bringing a breadth of experience to the business while seeing the wider implications at all stages
  • Proven judgmental skills in identifying and resolving problems

If you would like to apply for this role or find out more, please apply online via Apply Now button or contact Andrew Ho at Robert Walters on 2103 5353 quoting the Job Reference URR/764860.

Job Type: Full-time

Salary: $15,000.00 to $22,000.00 /month

Experience:

  • Banking: 1 year (Preferred)

Language:

  • English (Required)
  • Cantonese (Required)

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