Job ref no.: CT3128817-01#5926

Equities Flow Sales and Trading Production Support, Associate

JPMorgan Chase Bank, N.A.

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This is an associate front office support role who is responsible for providing product support for the cash equities trading applications in the Asia locations. The role supports multiple trading desks including Electronic Client Services (ECS), Single Stock, Program Trading, Prime, Equity Derivatives, Futures & Options and Market-making in a number of products. As Hong Kong is the regional headquarters of cash equities business of Asia this is a fantastic opportunity to gain experience working in a highly dynamic trading environment. The role requires working closely with the business and technology team to support the sales and execution OMS for the trading business.

Key Responsibilities

Business Engagement and Incident Management

  • Engage actively with traders and support trading floor activities by promptly resolving production queries, requests, and issues in a high pressure environment
  • Identify, communicate, diagnose, and resolve functional and technical incidents for business users
  • Proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention

Change Management and Subject Matter Expert
  • Plan, review and execute regular application change releases into production environment and work closely with business stakeholders, application developers and QA teams to minimize change related incidents
  • Conduct regular stability reviews with application owners and act as a regional subject matter expert for the OMS and various trading flows in cash equities trading

Project Management and Continuous Improvement
  • Manage and execute projects for production management
  • Manage platform improvement initiatives in monitoring, stability, resiliency and capacity
  • Participate DevOps programs to develop and utilize appropriate tools to improve operational efficiency and be hands-on in a DevOps environment
  • Implement and support the firm wide modernization strategy to upgrade the trading infrastructure and applications

This role requires a wide variety of strengths and capabilities, including:
  • Degree in Information Technology/Computer Science or comparable experience
  • Strong knowledge of APAC Equities markets and financial services experience is required, ideally in Cash Equities
  • Experience of working in a high pressure or trading floor environment
  • Strong knowledge on FIX protocol and Order Management Systems
  • Strong analytic, problem solving and investigation skill
  • Excellent communication ability to senior business and technology stakeholders
  • Proven solid experiences working in Linux/UNIX environment
  • Strong technical skill including UNIX shell scripting, SQL and network troubleshooting

Skills Desired
  • Experience of Python development (Highly desirable)
  • Experience of supporting algorithmic trading and dark pools
  • Experience of high frequency and low latency trading in FPGA
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#5926
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree