Job ref no.: CT3115703-01#2260

Equity Derivatives IT Production Support Asia

Societe Generale Hong Kong Branch

Mission

Main Responsibilities
  • Manage users’ requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; phone; other). Deliver IT Support services relying on ITIL framework and core processes
  • Using his / her technical skills assist in building effective monitoring systems by using the information system’s monitoring tools. Ensures tools are in line with our needs and takes initiatives to improve their efficiency
  • Leads investigations to resolve problems independently, have the technical ability to troubleshoot and debug code, search log files. Will have strong UNIX and SQL skills to check system errors and generate reports, scripting abilities to assist with the platform extensions, automate monitoring, error detection, participate with the DEV in building solutions or improving the core chain used by the business activity
  • Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our Paris and New York offices
  • Seeks feedback on escalated problems to follow up and update the end users. Liaise with other ITEC and GTS teams to consider clients’ needs/expectations / issues. Organize and lead follow-up meeting with different parties (users and partners). Formalizes problems and escalates to the next level of support or global teams when need be
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter

 

Profile

Key Skills Areas and Knowledge Required
  • BSC in Computer Science degree or equivalent
  • Good communication and organizational skills, analytical mind
  • Able to manage pressure by accompany business requests while sitting on the trading floor
  • Good knowledge on both UNIX and Windows environment. Good knowledge on SQL
  • Good scripting skills, python, shell
  • Ability to read code, Python, C# with Core Java development an advantage
  • Fluent in English
  • Reliability and rigour
  • Good knowledge on Global Markets activities with a focus on Volatility business
  • Proactive / Innovative
  • Excellent attitude towards work, colleagues and management
  • A performer, demonstrates best qualities and ability to learn quickly

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More job information
Job ref no. CT3115703-01#2260
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • N/A