Job ref no.: CT3119337-01#0150

Escalation Engineer


  • Own maintaining an advertiser's technical experience at Facebook
  • Troubleshoot technical issues, collaborate with product teams to debug advertiser issues and potentially fix bugs
  • Analyze data and create readable and well-documented code to prevent, detect and resolve issues
  • Collaborate with product engineering teams to improve products and reduce issues
  • Understand an advertiser's business objectives, identify problems or opportunities and address them using technology
  • Understand Facebook's system architecture and integration components to propose solutions that unblock client objectives
  • Document and develop best practices to help cross-functional partners, advertiser and all FB customers get the most out of using the system
  • 5+ years of experience of shipping production code
  • Experience communicating technical concepts to non-technical audiences
  • B.S. or M.S. in Computer Science or equivalent experience
  • 2+ years of experience with SQL
  • Experience problem solving and fixing products
  • Experience in prioritizing and time management

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More job information
Job ref no. CT3119337-01#0150
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree