Job ref no.: CT3114843-01#6205

Event planner & customer service Executive

Hong Kong Personal Chef Limited

  • 5-day week
  • Medical plan
  • Paid overtime

Job Description

The event planner & customer service is responsible for the day to day administration related to the company’s clients and customers.  Supporting our Customer Service manager and working directly with the business owner, this is a front-line role essential to ensure our clients have successful events and a great experience. 

Job roles and responsibilities

  • Answering customer enquiries in a timely manner in line with the company ethos. 
  • Processing all orders and handling related logistics of orders both with customers and internally following company systems. 
  • Updating all customer profiles/accounts/details using both internal systems and web based systems. 
  • Logging, recording and liasing with CS manager to ensure all aspects of a customer’s experience is appropriately recorded and systems followed. 
  • Have a sound knowledge of all products and the company ethos / brand in order to take opportunities for sales when they arise. 
  • Sales-focused, abiltiy to increase value of each invoice and converting enquiries/leads into sales 

Person Specification

  • Excellent interpersonal skills to communicate effectively with a wide variety of clients and work well with our team. 
  • Highly organised, able to follow systems methodically and efficent at managing own time. 
  • Fluent English speaker and high degree of ability to communicate both verbally and in written form.  Fluent Cantonese speaker desirable. 
  • Excellent interpersonal skills, able to work as part of a team, flexible and able to adapt and change to accommodate last minute demands.  A problem solver who is able to manage ones own workload. Used to working in a fast paced environment with previous customer service experience. 
  • Driven, someone who is always striving to do their best and go above and beyond their role.
  • Experience within Food and beverage industry, or event planning/ hospitality qualifications are an advantage. 
  • Familiar and competent using Microsoft Outlook, Word, Excel.

Interest parties please submit your CV by clicking Apply Now.

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More job information
Job ref no. CT3114843-01#6205
  • 11,000 - 17,000 / month
Job Function
  • Siu Sai Wan
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • N/A